Customer Service Helpdesk Administrator (Temp to Perm)

Wigan (Head Office – Office Based)

£27,500 per annum

Free On-Site Parking | 25 Days Holiday + Bank Holidays

Four Chambers Recruitment are proud to be recruiting for a Customer Service Helpdesk Administrator on behalf of a well-established and rapidly growing business based at their Wigan headquarters.

This is an excellent opportunity to join a stable, forward-thinking company during an exciting period of expansion. The role is fast-paced, varied, and suited to someone who thrives in a busy helpdesk environment where accuracy and customer service are paramount.

This is a temp-to-perm opportunity, therefore candidates must be immediately available to start.

The Role

As a Helpdesk Administrator, you will play a key role in coordinating service and maintenance operations, ensuring all customer requirements are handled efficiently and within agreed SLAs.

Key Responsibilities:

• Handling incoming customer calls and logging breakdowns onto the internal system
• Managing service and maintenance requests accurately
• Allocating and dispatching engineers while tracking job progress
• Updating customer portals and spreadsheets daily (BP, Shell, Morrisons, MFG etc.)
• Resolving customer queries and complaints professionally
• Ordering and chasing parts to ensure engineers meet SLA deadlines
• Logging damaged claims and overseeing complaint processes
• Providing administrative support to the wider Helpdesk and Sales teams

Salary & Benefits

• £27,500 per annum (with annual pay reviews)
• Working Hours:
  • Sunday: 8:00 AM – 3:00 PM
  • Monday–Friday: 8:00 AM – 5:00 PM (1-hour lunch)
• Overtime available at 1.3x hourly rate
• 25 days annual leave + 8 bank holidays
• Free on-site parking
• Uniform provided
• Company pension scheme

About You

We are looking for someone who:

• Has at least 2 year of customer service experience (office-based preferred)
• Is confident using Microsoft Office and internal systems
• Has strong organisational skills and high attention to detail
• Communicates clearly and professionally
• Is proactive, positive, and keen to develop within a growing business
• Is immediately available for a temp-to-perm opportunity
• Is happy to work Sunday–Thursday

If you’re looking for a long-term opportunity within a supportive team environment, apply today or contact Four Chambers Recruitment directly for more information.